Someone have asked me related with car insurance. Well, I thing car insurance is primary things in every activity, especially when we have take time for vacation. Jessica have asked me related with Her problem in Croatia when she have using AutoEurope and Hertz as Car Rental Service when se have encountered Honeymoon. Here are the question in my box.
The price of the car was supposed to include all mandatory insurance. I called my credit card and double-checked that we would also be covered. But when we arrived at the Hertz counter in Zagreb, an agent refused to give us the car unless I paid an extra $207 for insurance that was listed as “optional” on the rental agreement.
I was told that if I did not purchase it, we would not get the car. I would have appealed to a manager, but she was the manager. We decided to pay the fee so we could go on our honeymoon and discuss the issue with Hertz upon returning to the States. I contacted Hertz, which claimed I was told the insurance was optional (not true) and had signed the rental agreement and therefore they had no obligation to return my money.
Hertz shouldn’t have forced you to buy “optional” insurance. In fact, the moment you ran out of appeals, you should have taken your business to another car rental company. Several other agencies have locations in the Croatian capital, including Alamo, Avis, Budget, Dollar and National. But did you exhaust all of your appeals? You could have phoned Hertz and AutoEurope before caving in. It’s worth the cost of the international call (and AutoEurope has a local number in Zagreb). That might have cleared things up quickly, allowing you to get on with this most important vacation.
Another question: Where was your travel agent? When you take a honeymoon, you must use a travel agent. A trusted travel adviser will help you fix any problems. If you’d phoned your agent from the airport, you might have been able to sort this out. Waiting until you returned made a successful resolution difficult. I’m not surprised that Hertz turned down your request, but I asked why it rejected your appeal. Hertz agreed that insurance in Croatia is optional. But customers refusing insurance are required to sign a document that says they’re liable for the full value of the car. When you sign that document, the preauthorization amount to your credit card is “substantially higher,” according to Hertz. The company’s records say you signed that document and were advised of the higher preauthorization. In order to lower that amount, you were offered insurance, which you agreed to buy. That contradicts your account. You say you were never asked to sign any such document, nor did Hertz ever try to preauthorize your card.
Maybe the Hertz supervisor in Zagreb thought she had told you about the preauthorization and offered you the insurance. I mean, it’s a fair bet that English wasn’t her first language. Or maybe your Croatian was a little rusty. Next time you rent a car overseas, make sure you ask for the terms in your language. If you’re having a hard time understanding the paperwork, call your agent or the car rental company’s corporate office.
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